Frequently Asked Questions

Everything you need to know about your Soficocosmetics experience.

Are Soficocosmetics products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on our product pages.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on the destination.

What is your return policy for opened beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

How can I track my shipment?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout.

Are your products suitable for sensitive skin?

Soficocosmetics formulates products with high-quality ingredients, but we recommend checking the full ingredient list on each product page and performing a patch test before full application.